Privacy Policy

This website is operated by Contrive Consultants Pty Ltd (ABN 50 649 531 797) trading as URBA Planning. This policy explains how we handle personal information collected through www.urba.com.au, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you submit an enquiry we collect the details you provide: your name, email address, phone number, the site address and any plans or documents you attach. We also collect standard website analytics (pages visited, device type, approximate location) through Google Analytics where enabled.

How we use it

We use your information to respond to your enquiry, prepare a fee proposal and deliver the planning services you engage us for. Plans and documents uploaded through the website are emailed to our team and are not stored on the web server. We do not sell or rent personal information.

Disclosure

Where you engage us, your details and documents may be shared with consent authorities (councils, the NSW Planning Portal) and with consultants working on your project, such as surveyors and engineers, as required to deliver the service. We may use third-party providers for email, hosting and analytics; they are bound to handle data securely.

Access and correction

You can ask to access or correct the personal information we hold about you by emailing the address on our contact page. We will respond within a reasonable time.

Cookies

This site uses cookies for basic functionality and, where enabled, for analytics. You can disable cookies in your browser; the site will still work.

Contact

Questions about this policy can be sent to the email address on our contact page.